Shipping policy

SHIPPING AND DIGITAL DELIVERY POLICY

Last updated: August 29, 2026

OVERVIEW

KizilCo provides professional services, digital products, and electronically delivered work. We do not currently sell or ship physical merchandise.

Because no physical products are shipped, traditional shipping methods, shipping carriers, tracking numbers, shipping addresses, customs duties, and physical delivery charges generally do not apply.

This Shipping and Digital Delivery Policy explains how purchased Services and digital deliverables are processed and delivered.

SERVICES COVERED BY THIS POLICY

This Policy applies to professional services and digital deliverables purchased through https://kizilco.com or directly from KizilCo, including:

  • Marketing and consulting services;

  • SEO and online presence services;

  • Paid advertising services;

  • Email marketing services;

  • CRM and automation services;

  • Website and eCommerce services;

  • Branding and design services;

  • AI integrations;

  • Training and consultations;

  • Marketing audits, reports, and strategies;

  • Custom datasets, email databases, and contact lists;

  • Templates, graphics, documents, presentations, and written content;

  • Website code, configurations, integrations, and automations; and

  • Other professional or digital services offered by KizilCo.

NO PHYSICAL SHIPPING

KizilCo does not currently ship physical products.

You will not receive a physical package, printed document, shipping label, carrier tracking number, or physical delivery unless a specific product or written agreement expressly states otherwise.

No traditional shipping charges will be added to purchases of digital products or professional services.

ORDER PROCESSING

After an order is submitted, KizilCo may review the order to confirm payment, project requirements, technical feasibility, availability, and any information needed to provide the purchased Service.

An order confirmation does not necessarily mean that the final deliverable is ready. It confirms that we have received the order.

Some Services require additional information, content, account access, credentials, approvals, questionnaires, consultations, or other materials before work can begin.

Processing and delivery timelines begin only after KizilCo has received:

  • The required payment or deposit;

  • Complete and accurate project information;

  • Necessary content and materials;

  • Required platform or account access;

  • Customer instructions and specifications; and

  • Any required approvals or signed documents.

DIGITAL DELIVERY METHODS

Depending on the type of Service purchased, digital products and completed work may be delivered through one or more of the following methods:

  • Email;

  • Download link;

  • Shopify order confirmation page;

  • Customer account;

  • Client portal;

  • Cloud storage link;

  • Shared online document or folder;

  • Third-party platform;

  • Direct installation or configuration in the customer’s account;

  • Publication on the customer’s website;

  • Live online meeting or training session; or

  • Another electronic delivery method agreed upon in writing.

A deliverable is considered delivered when it has been sent, uploaded, published, installed, shared, or otherwise made available through the agreed delivery method.

DELIVERY TIMEFRAMES

Delivery times vary depending on the Service, project scope, complexity, customer requirements, and availability of necessary information.

The estimated delivery time may be shown in:

  • The applicable product or service description;

  • An order confirmation;

  • A proposal;

  • A Statement of Work;

  • An invoice;

  • A project schedule; or

  • Other written communication from KizilCo.

Unless expressly identified in writing as guaranteed, all processing and delivery dates are reasonable estimates and not guaranteed deadlines.

Custom services may require research, planning, design, development, testing, configuration, revisions, approvals, or third-party platform processing before delivery.

Business days are Monday through Friday, excluding United States federal holidays.

INSTANT AND AUTOMATED DIGITAL DELIVERY

Certain standard digital products may be available immediately or shortly after successful payment.

If a product includes an automated download, access instructions or a download link may appear on the order confirmation page or may be sent to the email address entered during checkout.

Automated delivery may be delayed while a payment is being reviewed, authorized, or processed.

CUSTOM SERVICES AND DELIVERABLES

Customized services are not delivered instantly.

Work begins according to the applicable service description, project schedule, proposal, or written agreement and after all required customer materials have been received.

Custom deliverables may be delivered in stages or milestones. Examples include drafts, previews, reports, designs, configurations, test versions, final files, or completed platform setups.

If customer approval is required before the next stage, the project schedule may pause until that approval is received.

DELIVERY TO EMAIL ADDRESSES AND CUSTOMER ACCOUNTS

Digital delivery will generally be made to the email address, customer account, or platform information provided when the order is placed.

You are responsible for ensuring that:

  • Your email address is entered correctly;

  • Your inbox can receive messages from KizilCo;

  • KizilCo messages are not blocked by spam or security filters;

  • Your customer and third-party platform accounts remain accessible;

  • You provide accurate account and access information; and

  • You notify us promptly if your contact information changes.

KizilCo is not responsible for delays or failed delivery caused by an incorrect email address, inaccessible account, expired credentials, full inbox, spam filter, security restriction, or other incorrect customer information.

If you do not receive an expected delivery, check your spam, junk, promotions, and filtered email folders before contacting us.

DOWNLOAD LINKS AND FILE ACCESS

Some digital deliverables may be provided through download links or third-party storage services.

Download links may have technical limits or expiration periods imposed by the applicable platform. Customers should download and securely save delivered files promptly.

After successful delivery, you are responsible for maintaining your own copies and backups of downloaded files.

If a delivery link expires or does not work, contact KizilCo at nick@kizilco.com. We will make reasonable efforts to restore access when the order can be verified and the deliverable remains available.

We do not guarantee indefinite hosting or permanent storage of completed customer files unless a written agreement expressly includes ongoing storage.

CUSTOMER DELAYS

Delivery dates may be delayed if the customer:

  • Does not provide required information or content;

  • Provides incomplete or incorrect specifications;

  • Does not provide required account access or credentials;

  • Does not respond to questions or approval requests;

  • Requests changes to the original scope;

  • Does not make a required payment;

  • Misses a scheduled consultation or meeting; or

  • Causes the project to be paused.

If a project is delayed by the customer, KizilCo may assign a revised delivery date based on our current workload and availability.

REVISIONS AND FINAL DELIVERY

If revisions are included in the purchased Service, the initial draft or preview is not necessarily the final delivery.

The final deliverable will be provided after the included revision and approval process is completed.

Requests outside the original scope or included revision allowance may require an additional fee and a revised delivery schedule.

A project may be considered delivered and completed when:

  • The final files have been provided;

  • The agreed work has been installed, configured, or published;

  • The purchased consultation or training has been conducted;

  • The customer approves the final deliverable;

  • All work described in the agreed scope has been completed; or

  • The customer fails to provide required feedback or approval within a reasonable period after receiving the deliverable.

THIRD-PARTY PLATFORMS AND SERVICES

Some Services depend on third-party platforms, software providers, hosting companies, payment processors, email providers, advertising platforms, CRM systems, or other external services.

KizilCo is not responsible for delivery delays caused by:

  • Third-party platform outages;

  • Payment processing reviews;

  • Account verification requirements;

  • Platform approval or moderation processes;

  • Software errors or technical failures;

  • Changes to third-party platform features or policies;

  • Customer account restrictions or suspensions;

  • Internet or hosting interruptions; or

  • Other circumstances outside KizilCo’s reasonable control.

We will make reasonable efforts to notify the customer and provide an updated delivery estimate when a material delay becomes known.

INTERNATIONAL CUSTOMERS

KizilCo’s digital products and professional services may generally be purchased and delivered internationally, subject to applicable laws, payment availability, platform restrictions, and our ability to perform the requested Service.

Because delivery is electronic, customs duties, import fees, and international physical shipping charges do not ordinarily apply.

Customers are responsible for determining whether a Service or digital deliverable may lawfully be purchased, accessed, or used in their country or jurisdiction.

TIME ZONES

Scheduled consultations, meetings, training sessions, launch dates, and project deadlines will be based on the time zone stated in the applicable communication or agreement.

If no time zone is stated, Eastern Time in the United States will apply.

Customers are responsible for confirming the applicable time zone before scheduled sessions or time-sensitive project activities.

DELIVERY PROBLEMS

If a delivered file is corrupted, incomplete, inaccessible, or substantially different from the purchased description or agreed scope, contact us within 14 calendar days after delivery.

Please provide:

  • Your full name;

  • Order or invoice number;

  • Name of the purchased Service;

  • A description of the problem; and

  • Relevant screenshots or supporting information.

KizilCo must first be given a reasonable opportunity to correct, restore, replace, or redeliver the affected file or Service.

REFUNDS AND CANCELLATIONS

Refunds and cancellations are governed by our Refund and Cancellation Policy:

https://kizilco.com/policies/refund-policy

Failure to download, access, review, or use a properly delivered digital product or completed Service does not, by itself, qualify the purchase for a refund.

FUTURE PHYSICAL PRODUCTS

If KizilCo offers a physical product in the future, the product description or a separate shipping policy will specify the applicable shipping rates, processing times, delivery methods, geographic restrictions, and return procedures.

Those specific terms will apply to the physical product.

CONTACT INFORMATION

For questions about digital delivery or the status of an order, contact:

KizilCo
Philadelphia, Pennsylvania, USA
Website: https://kizilco.com
Email: nick@kizilco.com

Please use the subject line:

Order Delivery Question