Refund policy

REFUND AND CANCELLATION POLICY

Last updated: August 29, 2026

KizilCo provides professional services and digital deliverables. We do not sell or ship physical merchandise. Therefore, physical returns, return shipping labels, return addresses, and product exchanges do not apply.

SCOPE OF THIS POLICY

This Refund and Cancellation Policy applies to purchases made through https://kizilco.com or paid directly to KizilCo. This includes marketing, consulting, SEO, paid advertising, email marketing, CRM and automation, website and eCommerce services, branding and design, AI integrations, training, digital reports, audits, custom datasets, contact lists, templates, code, configurations, and other professional or digital services.

If a proposal, Statement of Work, order form, invoice, or separately signed agreement contains different refund or cancellation terms, the terms of that agreement will control.

CANCELLATION BEFORE WORK BEGINS

You may request cancellation before KizilCo begins work on your order or project by contacting us at nick@kizilco.com.

If work has not started and no third-party expenses have been incurred, we will refund the amount paid for the canceled service. Any deposit specifically identified in writing as non-refundable, or any third-party expense already authorized and incurred on your behalf, will not be refundable.

Work is considered to have begun when KizilCo starts any part of the purchased service, including onboarding, research, planning, analysis, data sourcing, account review or setup, strategy development, design, copywriting, configuration, development, campaign preparation, meetings, consultations, or other project-related work.

CANCELLATION AFTER WORK BEGINS

You may request cancellation of the remaining work by contacting us in writing at nick@kizilco.com.

Payments for work already completed are non-refundable. If an unearned balance remains, KizilCo will determine whether a partial refund is available after deducting:

  • The value of work already performed;

  • Completed project stages or milestones;

  • Non-refundable deposits disclosed before purchase;

  • Authorized third-party expenses; and

  • Other costs already committed specifically for the project.

For fixed-price projects, the value of completed work may be calculated according to the completed portion of the scope, project milestones, or the reasonable value of the services already provided.

COMPLETED SERVICES AND DIGITAL DELIVERABLES

Once a service has been fully performed or a digital deliverable has been delivered, downloaded, accessed, or made available to the customer, the purchase is generally final and non-refundable, except where required by law or expressly stated in a written guarantee.

Digital deliverables include, but are not limited to:

  • Custom datasets, email databases, contact lists, and research;

  • Marketing audits, reports, strategies, and recommendations;

  • Email templates, graphics, branding assets, and other designs;

  • Website code, configurations, integrations, and automations;

  • Campaign setups and platform configurations;

  • Written content, documents, and presentations;

  • Training materials and recorded sessions; and

  • Any other customized or downloadable work product.

Because custom digital deliverables are prepared according to information and specifications provided by the customer, they cannot be returned after delivery.

DEFECTIVE OR INCORRECT DELIVERABLES

If a deliverable is materially defective, corrupted, incomplete, or substantially different from the purchased description or agreed scope, please contact us within 14 calendar days after delivery.

Include your order or invoice number, a description of the issue, and any relevant screenshots or supporting information. KizilCo must first be given a reasonable opportunity to correct, revise, repair, or replace the affected deliverable.

If we are unable to correct a verified material issue within a reasonable period, we may provide an appropriate partial or full refund for the affected portion of the service.

A subjective preference, change of mind, or request for work outside the original scope does not constitute a defect.

CUSTOMER RESPONSIBILITIES

Refunds will not ordinarily be provided when a project is delayed, suspended, or cannot be completed because the customer:

  • Did not provide required information, content, credentials, access, approvals, or feedback;

  • Provided incorrect or incomplete specifications;

  • Changed the requested scope after work began;

  • Failed to attend scheduled meetings or consultations;

  • Did not respond within a reasonable period;

  • Used an incompatible third-party platform or system;

  • Violated the terms or policies of a third-party platform; or

  • Decided not to use a completed or delivered service.

Additional work or revisions outside the purchased scope may require a separate fee.

CONSULTATIONS, TRAINING, AND SCHEDULED SESSIONS

Consultations, training sessions, and other scheduled appointments may be canceled or rescheduled without charge when written notice is provided at least 24 hours before the scheduled start time.

Appointments canceled with less than 24 hours’ notice and missed appointments are non-refundable.

If KizilCo cancels a scheduled session, you may choose to reschedule it or receive a refund for the canceled session.

RECURRING SERVICES AND MONTHLY MANAGEMENT

Recurring services, subscriptions, and monthly management plans may be canceled by emailing nick@kizilco.com before the next renewal payment is processed.

Cancellation will take effect at the end of the current paid billing period. Payments for a billing period that has already started are generally non-refundable, and services will continue through the end of that period unless otherwise agreed.

If a separate service agreement specifies a minimum term, notice period, or different cancellation procedure, that agreement will control.

THIRD-PARTY COSTS

Third-party expenses are non-refundable once incurred or committed. These expenses may include advertising spend, platform charges, software subscriptions, applications, domains, hosting, licenses, stock assets, purchased data, vendor fees, and other external services obtained for the customer’s project.

Charges paid directly to a third-party provider are subject to that provider’s refund and cancellation policy.

RESULTS AND PERFORMANCE

Marketing, advertising, SEO, email deliverability, lead generation, sales, traffic, rankings, platform approvals, and other business outcomes depend on factors outside KizilCo’s control.

Unless KizilCo provides a specific written guarantee, failure to achieve a particular result does not qualify for a refund when the purchased services were performed according to the agreed scope.

DUPLICATE OR INCORRECT CHARGES

If you believe you were charged more than once or charged an incorrect amount, contact us immediately at nick@kizilco.com. Verified billing errors will be corrected, and any applicable refund will be issued to the original payment method.

CANCELLATION BY KIZILCO

If KizilCo cancels a project or determines that it cannot provide the purchased service for reasons not caused by the customer, we will offer an appropriate replacement service or refund the amount paid for the unperformed portion of the project.

EUROPEAN UNION CONSUMERS

If you are a consumer located in the European Union and purchase services online for purposes outside your business or profession, you may have a statutory right to withdraw from the contract within 14 days after the contract is concluded.

If you expressly request that KizilCo begin providing services during the 14-day withdrawal period and later exercise your right to withdraw, you may be responsible for the proportionate value of services provided before your withdrawal request.

For services that have been fully performed or digital content that has already been supplied, the right of withdrawal may end when the consent, acknowledgment, and other requirements of applicable law have been satisfied.

These statutory consumer rights are not limited by this Policy. The 14-day consumer withdrawal right generally does not apply to purchases made for business or professional purposes.

HOW TO REQUEST A CANCELLATION OR REFUND

Email your request to nick@kizilco.com and include:

  • Your full name;

  • Order or invoice number;

  • Name of the purchased service;

  • Date of purchase;

  • Reason for the request; and

  • Any relevant supporting information.

Please use the subject line:

Refund or Cancellation Request

We will review the request and normally respond within five business days.

APPROVED REFUNDS

Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nick@kizilco.com.

STATUTORY RIGHTS

Nothing in this Policy excludes or limits any consumer right or remedy that cannot legally be excluded or limited under applicable law.

CONTACT INFORMATION

KizilCo
Website: https://kizilco.com
Email: nick@kizilco.com